Consumer assistance
We're here to help
JDPay Solutions is committed to fair, prompt, and transparent handling of every concern, in line with BSP consumer-protection standards.
How to reach us
You can raise a concern, question, or complaint through any of the channels below. Please include your name, contact details, transaction reference (if any), and a clear description of your concern so we can assist you quickly.
Phone
+63 991 088 8888Hours
24/7 — every day, including weekends and holidays
How we handle your concern
- 1
Acknowledgement. We acknowledge receipt of your complaint within 2 business days.
- 2
Review & resolution. We investigate and aim to resolve within 7 business days for simple cases (complex cases may take longer). We may contact you for additional information.
- 3
Outcome. We communicate the resolution and the reasons for our decision through your preferred channel.
Escalating to the BSP
If your concern is not resolved to your satisfaction, you may escalate it to the Bangko Sentral ng Pilipinas (BSP) through its Consumer Assistance Mechanism:
- Email: consumeraffairs@bsp.gov.ph
- BSP Online Buddy (BOB): www.bsp.gov.ph
- Phone: (02) 8708-7087
Note: JDPay Solutions Inc. is a pre-launch applicant. Consumer assistance channels and timelines shown here are indicative and will be confirmed at commercial go-live. For data privacy concerns, see our Privacy Policy.